Maza-Ávila, F., & Romero-Severiche, A. K. (2020). Approach to Individual Learning Curves: Call Center Colombia. EFIM Ediciones.
Cita Chicago Style (17a ed.)Maza-Ávila, Francisco, y Ana Karina Romero-Severiche. Approach to Individual Learning Curves: Call Center Colombia. EFIM Ediciones, 2020.
Cita MLA (9a ed.)Maza-Ávila, Francisco, y Ana Karina Romero-Severiche. Approach to Individual Learning Curves: Call Center Colombia. EFIM Ediciones, 2020.